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Surety IT is one of the leading IT service providers in Australia focused on the SME market in Brisbane. We focus on providing tailored, pro-active IT support to multiple verticals including finance, manufacturing and professional services. For us it’s all about ‘Creating Confidence’ in everything we do.
We want to be the one number for our customers to call when it comes to technology but we also don’t try and be all things to all people. So if we get a customer enquiry through in something we don’t specialise we refer our customer to one of our trusted partners. In other words we know what we are excellent at and what we can deliver superbly and we focus on that. We want to be the best at what we do and that shows through in the quality of solutions we deliver.We don’t try and build complementary services ourselves we partner with class leading solution providers and vendors to provide businesses with these first class additional services including IaaS, BaaS, DRaaS as well as hosted anti-virus and anti-spam plus cost competitive data connections.
We are not marketers or sales people; we are technical people that recognise that there are many businesses that require an IT company that gives them honest advice and best value. We know if we can consistently produce high quality work and keep our customers delighted, then we will continue to win more business. We’ve been making huge strides over the past number of years in terms of our customer base but also the quality of work that we provide for customers and it would be great to get recognised for that.
Our managed services part has grown by 52% over the past 12 months as well as our total business growing by 34%. We are retaining our existing customers as well as attracting new customers and through our monthly newsletters we’re providing the SMB community with the ability to ask the right questions from their technology provider as well as getting them to think about their IT and change their thinking from regarding it as an expense to regarding it as an investment.
We've also put huge emphasis on providing valuable information to businesses around cybersecurity, not only technical solutions but also practical steps around processes and education and awareness of their own staff. We’ve presented for the CEO Institute, AIM and the Governance Institute.
We have had several big successes in Managed Services and reputation building projects. We've done some great work in regional Queensland where we've helped a number of growing businesses with the unique challenges that their location presents.
We’ve also managed to turn our business around from a substantial loss four years ago to a continued profit for the last 2 years.
