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Emerald Travel is a family business and I am Chris Moloughney, the Managing Director. I have engineered and transformed a small family business in 2003 to a leading SME independent agency in Emerald Travel. A personable and family friendly approach to travel, Emerald Travel’s success has been attributed to the attention to detail of tailored corporate and leisure travel.
Emerald Travel has demonstrated YOY growth with overall revenues increasing. Agents of Emerald Travel take a sense of pride as the experts in travel to Ireland and over the last 19 years have expanded their expertise to incorporate the rest of the world as well. Flights, accommodation, tours and insurance are often the DNA of any agency. Much of this can be replicated from one agency to another. Emerald stands apart from the competition by providing personally escorted tours, developed from the ground up by the experts with the traveler, the family, the customer at the core of it all.
March 2020 was a frightening time for our industry - I really did believe that we would not survive. I remember being upset and scared for our business and my Dad (who has worked side by side with me for19 years) - reminded me that the Irish (our core market) would always need to travel even when times were tough. Yes, they did travel and we were one of the few agencies who did not stop booking clients.
I can sit here now and say that COVID was good to me personally but more importantly to our business. I found my voice during COVID - I learnt that if I needed something I just had to ask and that is why relationships in the industry and the community are so important. I'm extremely proud of myself and our staff for all that we did to get people to and from Ireland, the UK, South Africa at the worst possible times.
The success of our business today is due to the work we did over the last 2 years and the word of mouth, social media has and hard work during 2020 & 2021 has come back to us three fold.
